Our Shoppers Most Asked Questions
Why Choose Us?
- Premium German Quality: Crafted from high-grade textile materials originally made in Germany.
- Seamless Integration: Blends perfectly with your interiors for a sophisticated look.
- Easy Application and Removal: No residue, keeping your surfaces spotless.
- Versatile Adherence: Sticks to wallpaper, painted walls, glass, and furniture.
- Eco-Friendly Materials: Safe and environmentally friendly, perfect for any room.
- Extensive Collection: Explore our range of meticulously designed Wall Prints.
- Residue-Free Experience: Clean removal without damaging your walls.
- Perfect for All Spaces: Ideal for children’s rooms, bedrooms, and more.
- Customer Satisfaction Guarantee: Highest standards of quality and design.
What surfaces are the stickers intended for?
Our versatile wall stickers are designed to enhance a variety of surfaces in your home or office. They are suitable for:
- Painted Walls: Perfect for adding a splash of color and personality to any painted wall.
- Wallpaper: A great way to complement and accentuate your wallpaper designs.
- Glass: Ideal for adding a unique touch to windows or glass partitions.
- Hard-Surfaced Furniture: Transform the look of tables, chairs, or cabinets with ease.
- Room Ceilings: Why not add a bit of creativity to your ceiling for an unexpected and eye-catching element?
- Gotele Walls: Our stickers can also adhere to textured gotele walls, adding depth and interest to these surfaces.
Whether you’re looking to decorate a living room, bedroom, office, or even a nursery, our stickers offer a simple and effective way to add charm and character to your space. Their adaptability to different surfaces allows for creative freedom in how and where you choose to use them.
What material are the wall stickers made of?
Our wall stickers are crafted with the utmost care and attention to quality and environmental friendliness. Proudly produced in Latvia, these interior stickers are made from a unique textile material specifically chosen for indoor use.
We are committed to ensuring a safe and healthy environment, especially in personal spaces like nurseries, bedrooms, and living areas. That's why our stickers are made exclusively from ecologically certified materials. Importantly, they do not contain PVC, making them an ideal and safe choice for decorating all types of rooms, including those for children.
Our dedication to using high-quality, eco-friendly materials means you can enjoy decorating your space with peace of mind, knowing that our products are both safe and sustainable.
Can the stickers be simply removed from the wall afterward?
Yes, our Self Adhesive Peel and Stick Wall Decals are specifically designed to be both removable and reusable, offering flexibility and convenience. However, it's important to note that the ease of removal can vary depending on several factors related to your specific environment. Here are a few things to keep in mind:
- Wall Condition: If your wall paint is very thin or old, there's a higher chance that removing the decals could affect the paint.
- Type of Paint: Different paint types react differently to adhesives. For instance, decals may not adhere as well to certain glossier paints and could potentially affect matte or flat paints upon removal.
- Environmental Factors: Elements like humidity, temperature, and the duration the decal has been on the wall can also influence how easily it can be removed.
While we've designed our decals to minimize potential issues, these variables can impact their removability. We encourage you to consider these factors, especially if you plan to place the decals on delicate surfaces.
Please note that we cannot offer refunds for damages caused during the removal process, as these are often due to the aforementioned external factors.
If you have any specific concerns or need guidance on applying or removing our decals, our customer service team is here to assist!
How to remove the wall decals from the wall?
Removing our Self Adhesive Peel and Stick Wall Decals is generally a straightforward process. Here are the steps you can follow for a hassle-free removal:
- Gentle Peeling: Start at a corner or edge of the decal and slowly peel it away from the wall. It’s important to do this gently to minimize the risk of damaging the wall.
- Steady Pace: Maintain a consistent, steady pace as you peel. Rushing the process can increase the likelihood of damaging the paint or wallpaper.
- Angle of Removal: Try to keep the angle of peeling as close to 180 degrees as possible. This means you're pulling back almost onto itself, which can help reduce stress on the wall surface.
- Condition of the Wall: Please be aware that the ease of removal can vary depending on the condition of the wall, the type of paint, and how long the decal has been in place. Walls that were not properly primed or are in poor condition may experience some cosmetic damage upon decal removal.
- Professional Assistance: If you’re unsure or concerned about potential damage, it might be best to consult with a professional, especially for larger decals.
Remember, while our decals are designed to be removable, factors like wall condition, installation technique, and environmental elements can affect the removal process. Unfortunately, cosmetic damages may occur in some cases, and this is an inherent risk with any adhesive product.
If you encounter any issues or need further guidance, our customer support team is here to help.
What is your return policy?
We want you to be completely satisfied with your purchase. Here's a summary of our return policy:
- Return Window: Items can be returned within 14 days of receipt.
- Condition of the Item: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: Please include a receipt or proof of purchase with your return.
- Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Shipping Costs: Please note that return shipping costs are not covered by us and are the responsibility of the customer. In the case of an exchange, the shipping cost for the new item will also be the responsibility of the customer.
- Personalised Orders: Can not be returned.
If your return is due to a defect or error on our part, we will cover the return shipping costs.
For more detailed information or to initiate a return, please contact our customer service team.
How soon can I receive my order?
We understand how eager you must be to receive your order! Here's a quick overview of our shipping times:
- Europe, USA, and Canada: Orders are shipped via FedEx and typically arrive within 3-6 working days.
- Australia, New Zealand, and the Rest of the World: For these regions, orders usually take 4-8 working days to arrive, also shipped via FedEx.
Please note that these are estimated delivery times and can vary based on factors like local customs processing and FedEx's operational schedules. Once your order is dispatched, we'll send you a tracking number so you can see the status of your delivery in real-time.
If you have any more questions about shipping or need further assistance, feel free to reach out to us!
Why do your stickers look like paintings?
Our stickers are uniquely crafted to resemble beautiful watercolor style paintings, giving them a distinct and artistic appearance. This effect is achieved by using high-quality textile decals, which allow for a rich, textured look that closely mimics the brush strokes and color variations of actual watercolor paintings. This method not only enhances the aesthetic appeal but also adds a touch of elegance and sophistication to any space where our stickers are applied.
Do you also make stickers by special order?
Absolutely! We love bringing your unique ideas to life. If you have a special design in mind for a sticker, we're more than happy to work with you on a custom order. Our team is equipped to handle a variety of custom requests, whether it's a specific size, color, or a completely personalized design.
To start the process, simply contact us with your idea or requirements. We'll discuss the possibilities, provide you with a quote, and guide you through every step to ensure your vision is perfectly realized.
Please note that custom orders may require additional production time and costs, depending on the complexity and specifics of the design.
Can walldecals also be applied on wall paper? Or is this not recommended?
Yes, our decals can indeed be used on wallpaper, but the effectiveness largely depends on the type of wallpaper you have.
- Textured Wallpaper: If your wallpaper has a slight texture or relief, the decals should adhere well and can be removed without any issues.
- Smooth Wallpaper: Caution is advised with very smooth wallpaper surfaces. Since most wallpapers are made of paper, removing decals might be challenging and could potentially damage the wallpaper.
- Textile Wallpaper: For textile-based wallpapers, our decals should adhere and remove easily without causing any harm.
From our experience and customer feedback, in about 95% of cases, our clients have successfully applied and removed decals from wallpaper. However, we did have an instance where a client with extremely smooth paper wallpaper faced difficulties in removing the decals without damaging them.
We recommend testing a small, inconspicuous area first to ensure compatibility with your specific wallpaper type.
Can wallpaper be made in a custom size?
Absolutely! We are more than happy to accommodate custom size requests for our wallpaper to ensure it fits perfectly in your space. No matter the size or dimension you need, we can tailor our wallpaper to meet your specific requirements.
To get a personal order started, please contact us with your desired dimensions and any other details you might have. Our team is ready to assist you in creating a wallpaper that's just right for your unique space!
How to Remove Textile Wall Decals Without Damaging Paint?
Our textile decals are designed with care to be repositionable and generally easy to remove. However, the condition of the underlying paint and the method of removal can significantly impact the outcome. Here are some tips to help ensure a smoother removal process:
- Warm Up the Decals: Gently warming up the decals can help loosen the adhesive. You can use a hairdryer on a low heat setting and lightly go over the sticker for a few seconds.
- Slow and Steady: Start at a corner or edge and very slowly peel the decal off at a 180-degree angle. The slower you go, the less likely it is to pull paint off with it.
- Use a Plastic Card: For stubborn spots, you can use a plastic card (like a credit card) to gently pry the edge of the sticker away from the wall. Be sure to do this gently to minimize the risk of paint removal.
- Apply Heat as You Go: If the decal is particularly stubborn, applying a little heat with a hairdryer as you gently peel it away can help.
It's important to note that the adhesion of paint to the wall and the type of paint used can vary, which might affect how the decal interacts with the surface. For walls with paint that is less durable or if the paint has not fully cured, there is an increased risk of paint coming off with the decal.
Have a unique question or particular gift idea?
Feel free to contact us whenever you like, we're available on phone: +371 23004445 or use our e-mail contact form below: